Shipping & Delivery Policy

At Love's Not Zero Sum, we want receiving your order to feel as thoughtful as choosing it. This policy explains how we process, ship, and deliver our products.

Where We Ship

We currently ship within the United States.

We're looking forward to expanding internationally as our community grows. If we don't ship to your location yet, you're still welcome to explore our stories, videos, and community while we work toward serving more of the world.

Processing Times

Every order is prepared with care. Many of our products are individually finished, including our hand-numbered shirts.

Typical processing times are:

  • Standard orders: 3–7 business days before shipment
  • Product launches, holidays, and high-volume periods: Processing may take a little longer

Processing time does not include shipping time.

You'll receive:

  • An order confirmation after purchase
  • A shipping confirmation with tracking information once your order ships (except for Kindness Kits)

Shipping & Delivery

We currently offer standard shipping.

Delivery estimates begin after your order ships, not when it's placed. While we work hard to ship promptly, delivery dates are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Shipping Costs

Current shipping rates are:

  • $5 flat-rate shipping for most products
  • Free shipping for Kindness Kits, up to 10 different addresses or unlimited to a single address
  • Free shipping on orders over $50

Kindness Kits

One of the easiest ways to spread a little kindness is to send it.

You may ship up to 10 Kindness Kits to 10 different addresses in the same order without paying additional shipping charges. Simply provide each recipient's address during checkout.

Whether you mail them directly, hand them to someone yourself, or leave one somewhere for a stranger to discover, there's no wrong way to share a Kindness Kit.

Tracking Your Order

Most orders include tracking.

Once your order ships, you'll receive a tracking number by email (or text message if you selected SMS updates during checkout).

Please note:

  • Tracking updates sometimes take a day or two to appear.
  • Carriers don't always scan packages at every stop.
  • If your tracking hasn't updated after several days, contact us and we'll gladly help investigate.

Kindness Kits

Kindness Kits are intentionally shipped without tracking to help keep them affordable.

Once USPS accepts a Kindness Kit, we can't follow its journey, but if something seems unusual, please reach out and we'll do our best to help.

Split Shipments

Sometimes items in the same order ship separately.

This usually happens when:

  • Different products have different processing times
  • Part of your order is ready before the rest

If that happens, you'll receive separate shipping confirmations and tracking information for each shipment.

Shipping Addresses

Please carefully review your shipping information before placing your order.

If you notice a mistake, contact us as soon as possible. We'll do our best to update your address before your order ships, but we can't guarantee changes once fulfillment has begun.

For Kindness Kits, recipient addresses are printed exactly as entered during checkout, so please double-check each one before submitting your order.

Lost, Delayed, or Damaged Packages

Shipping issues happen occasionally, and we'll always do our best to help.

Delayed packages

Carrier delays due to weather, holidays, or high shipping volume are outside our control. We recommend allowing a few extra days beyond the estimated delivery date.

Marked as delivered

If your package shows as delivered but you can't find it:

  • Check around your property.
  • Ask neighbors or household members.
  • Contact your local post office or carrier.

If it's still missing, reach out to us and we'll review the situation with you.

Damaged items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of both the packaging and the item.

We'll review the situation and determine the most appropriate solution, whether that's a replacement, store credit, or another resolution.

Every situation is different, but we'll always approach it with fairness, transparency, and an honest effort to make things right whenever we reasonably can.

Preorders & Special Releases

Some limited editions, collaborations, or preorder items may have different processing and shipping timelines.

Any special timing will always be noted on the product page and in your order confirmation.

If your order contains both preorder and in-stock items, we may ship available items first so you don't have to wait for everything to arrive.

International Shipping

We're excited to expand internationally in the future.

When international shipping becomes available, customers may be responsible for customs duties, taxes, import fees, and any charges assessed by their local government. Customs processing may also affect delivery times.

We'll provide country-specific information as international shipping becomes available.

Need Help?

If you have questions about your shipment or something doesn't seem right, we're here to help.

Please include:

  • Your name
  • Order number
  • Email address used for the purchase
  • Any relevant details (tracking number, photos, or description of the issue)

We'll do our best to resolve your concern with kindness, transparency, and respect.
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