Returns & Refunds
Returns & Refunds Policy
We want you to love what you receive. If something isn't right, we'll do our best to make it right.
What Can Be Returned?
Most items may be returned within 14 days of delivery, provided they are:
- Unworn and unwashed
- In their original condition
- Returned with original tags attached
- Free of odors, stains, or damage
What Can't Be Returned?
The following items aren't eligible for return or exchange:
Items returned more than 14 days after delivery
Items that have been worn, washed, or altered
Final sale or clearly marked non-returnable items
Kindness Kits, because they're personalized and shipped directly to recipients
Digital products or downloadable content
Founder's Edition shirts, which are individually hand-numbered and hand-finished. Because of their limited, collectible nature, they are final sale unless they arrive damaged or incorrect.
Starting a Return
To request a return, please contact us through our Contact Form within 14 days of receiving your order.
Please include:
- Your order number
- A brief description of the reason for your return
We'll respond with the next steps.
Please don't send items back before hearing from us first. Returns sent without prior authorization may not be accepted.
Refunds
Once your return arrives, we'll inspect it and let you know we've received it.
If your return is approved, you may choose either:
- A refund to your original payment method, or
- Store credit for the full purchase amount
Approved refunds are typically processed within 5–7 business days, although your bank or payment provider may take additional time to post the credit.
Exchanges
Need a different size or color?
We're happy to exchange eligible items, subject to availability. Just let us know what you're looking for when you contact us.
Damaged or Incorrect Orders
If your order arrives damaged or we've sent the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and, if applicable, the packaging
We'll make it right at no additional cost to you.
Return Shipping
Unless your item arrived damaged or incorrect, return shipping costs are your responsibility.
We recommend using a trackable shipping service, as we can't be responsible for returned packages that are lost in transit.
Questions?
If you're unsure whether your item qualifies for a return, or something just doesn't seem right, please reach out.
We'll always do our best to find a fair solution with kindness, transparency, and respect.
Questions? Contact us and we'll always try to find a fair solution together.